<aside> 👉 Last Updated: May 7, 2020

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Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we’ll take care of you.

Examples of full refunds we’d grant

• If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge. No problem.
• If you purchased a product that arrived damaged and we're not able to make it "right" after you contact support, we will give you your money back.

Examples of partial refunds or credits we’d grant

• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took over a week to get back to you, we’d issue a partial credit to your account.

Refunds for digital products

If you purchase an "intangible product" (digital book, code example, etc), all sales are final. If you made a purchase and you are able to open the files, we believe we fulfilled our part in providing you the product. If you change your mind that you do not want the product anymore, we do not issue refunds for this. We are not Amazon.

Refunds from community access ban

Some of our products include "private community access" to a forum. While participating on our forums, please note that additional terms and rules apply. If you violate any of these terms, your access will be revoked and you will not qualify for a refund.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

This policy applies to any product created and owned by 521 Dimensions LLC. That includes Server Side Up and Roast.